ModulesGarden Premium Support Tickets For WHMCS has been designed to let you supply products and addons defining the scope of access to your support services. With it, your customers will be obliged to purchase support credit points in order to open support tickets in particular departments.
The module will allow you to introduce different point charges for submitting messages depending on the selected department, and even the priority of a ticket. At the same time, you will be free to establish as many rules of credit application as required, deciding on the services that points shall be delivered with, and how often the points should be granted - only once or periodically, i.e. upon each product renewal. You can provide clients with either dedicated points, set out for every chosen department separately, shared points, allocated directly to the customer’s account to be used freely among all enabled departments, or both.
Craving more controlling powers over the ways you offer customer service? Premium Support Tickets For WHMCS will shake up your perspective once it brings the clients’ access to your support teams under whip-smart supervision. Order the module straight off!
- Store And Manage Support Credit Points:
- Dedicated Points - Used Only For Specific Departments
- Shared Points - Used Freely Among All Selected Departments
- Add Support Credit Points Upon Ordering Specified Product Or Addon - Depending On Applied Rule
- Remove Fixed Number Of Support Credit Points Upon Ticket Opening
- Block Ticket Opening If Client Has Insufficient Number Of Support Credit Points
- Define Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority
- Define Shared Points Departments
- Create/Edit/Remove Rules
- Enable/Disable Rules
- View Support Credit Points Owned By Clients
- Modify Number Of Support Credit Points Owned By Clients
- Order Support Credit Points
- View Available Support Credit Points Per Ticket Department
- View Number Of Support Credit Points Required To Open Ticket - According To Chosen Department And Priority
- Set Rule Type - Product/Product Group/Product Addon
- Define Items That Shall Be Ordered By Client To Obtain Support Credit Points
- Define Number Of Dedicated Points And Select Departments They Should Be Added To
- Define Number Of Shared Points To Be Applied To Client's Account
- Define If Support Credit Points Are Added To Client's Account Once Or After Each Billing Cycle
- View Rule Status
